Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at .

1. What are the Hospital hours?
   Our hospital is open Monday to Friday from 9:00 am to 6:00 pm. The clinic is closed from 12pm-1pm for staff lunch. The clinic is closed on Saturday and Sunday.
2. Do I need to have an appointment?
   Yes, patients are seen by appointment. While we can not guarantee non-emergency same day appointments, we often can do drop off services and do set aside same day appointment slots. These can fill up fast so please call ahead and we will try our hardest to accommodate your pet's needs. 
3. What forms of payment do you accept?
    Mastercard, American Express, Discover and Visa, Care credit and Wells Fargo Health Financing
4. Can I make payments?
   Payment is required at the time of service. Consider Care credit or Wells Fargo Health Financing if payments are needed. We are not a low cost or subsidized veterinary clinic; if you are in need of such a place we can offer referrals.
5. At what age can I have my pet spayed or neutered?
   Spaying or neutering can be done at approximately 5-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is required prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
   Procedures involving sutures require them to be removed in 14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter?
   No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets? No, we only provide day time hospitalization as medically indicated.